Each of the Tripcentral.ca locations is a fully staffed travel agency. Travel agents are available for walk-in traffic in shopping malls with free parking, or conveniently located downtown. Many customers, use our interactive website and communicate with Tripcentral.ca via the web or over the telephone. Our offices are linked via VoIP telephony which means you can reach a live person during our extended office hours.

It is comforting for consumers to know that because Tripcentral.ca is located in Ontario, which has the most stringent travel legislation and regulation in the world, your funds are protected through the Travel Industry Compensation Fund when you purchase from us. Even if you are not a resident of Ontario and you book with us, you are protected by this fund. Residents in provinces other than BC, Ontario, and Quebec have better protection through Tripcentral.ca than through a local travel agent, as the remaining seven provinces and territories have no travel legislation. Our locations are all licensed with the Travel Industry Council of Ontario (TICO) for which our registration number is # 4545158.

The business began in 1989 with a single location in Hamilton, started by Richard & Cheryl Vanderlubbe. In 1992 Duncan Macintosh joined as a partner in a second location in Hamilton. Mark Luimes, who founded Ontario’s second ISP, joined as a partner in 2000 beginning a serious move to the web, and in 2001 the tripcentral.ca website was born. The business previously operated as a franchise of an international travel agency, but in 2003, the entire company including all retail locations began trading as Tripcentral.ca.

Richard Vanderlubbe, Tripcentral.ca President, has been on the TICO board of directors since 2001. Richard has served as Chair and Vice Chair of TICO, and served as Chair through June 2004. He remains on the Board of Directors of TICO serving on many committees including E-Commerce and Legislative and Regulatory Review. He is also active in the Association of Canadian Travel Agents (ACTA) and held positions on the Board of Directors for Ontario since 2000, President in 2002 and 2003. Richard served as Chairman of the national Board of Directors for ACTA, representing Canada's Travel Agencies and continues as a Board Member.